|Frequently Asked Questions|
|Perhaps some of your questions regarding our services can be answered here. If not, please feel free to contact us|
Air Rescue Africa FAQ's
No. It is completely dependent on the medical requirements of the patient, the logistical challenges and infrastructure available. If you are not sure, ask our Aviation coordinator who will advise you on the options available to assist you.
The Private healthcare system in South Africa is on par with what can be found in Europe, Australia and the US. South Africa is considered a center of medical excellence and in some sectors of healthcare seen as a world leader. It is also easy to repatriate patients to their home countries after receiving immediate care, as most major airlines fly to South Africa out of Europe, the Middle East, the Americas, Asia and Australia
Medical insurers usually pay for Air Ambulance expenses if it they are covered in terms of the insurance benefits. Air Ambulance expenses are usually covered if medically speaking it is the most appropriate mode of transport and to the nearest center capable of providing appropriate care.
Cost is determined primarily by the flight distance, the type of aircraft used and the medical needs of the patient in flight. For example, helicopter flights are often more expensive than fixed wing aircraft over similar distances, particularly when the distance exceeds 300km. We will provide cost estimates based on the destination and will do so with 20 minutes of receiving your request.
Payment can be made either by credit card or bank transfer (confirmation of the transfer will be required). If you are insured by a company that has an agreement with International SOS, your insurer must approve the cost
Depending on the patient's condition and aircraft selected, one person may accompany the patient, provided it is also approved by immigration in the relevant country prior to the transport. There is no additional charge. Family members or passengers will be accepted entirely at our discretion but we will try and accommodate as best we can
Luggage must be limited to one small suitcase or bag per person. Please check with the communications center for more specific instructions. We are able to transport wheelchairs if they are collapsible, so that we are able to secure them in the aircraft.
No notice time is required however; our ability to deliver the service in elective (non-emergency) cases is subject to aircraft availability and clearance times. Preparation and launch time averages 2 to 3 hours.
Yes, we provide a bedside-to-bedside service if needed.
For safety reasons we do not fly to airstrips or runways at night that do not have night landing facilities or are approved for night landing. We will however look at all the options available to medically assist or provide alternative transport options if possible.
We will fly to most international destinations in Africa and will advise on ability and cost effectiveness on a per destination basis.
We will advise you if this is an option and can arrange a medical escort if required
Service quality will depend on the aircraft, equipment and medical staff options available. If you are comparing a number of options, consider very carefully the aircraft type offered and the flying time to the destination as well as the patient’s requirements and level of qualification of the medical staff offered. Unfortunately, quality air ambulance providers tend to be more expensive but far more reliable and safer options. Providers should have trained medical staff available 24/7 to assist with your decision.